DriveSavers Data Recovery: Successful Data Recovery Supporting Litigation

CIO VendorMichael Hall, CISO & Director of Engineering
For nearly 3 decades, as digital data and storage have gained greater and greater importance, DriveSavers has helped consumers and corporate entities retrieve lost data from every type of storage device. The combination of data recovery capabilities, high level of security and years of experience put DriveSavers in a unique position to aid the legal community by organically expanding into the legal arena with electronic discovery (eDiscovery) and digital forensic services.

DriveSavers has continually stayed ahead of new technologies and expanded their capabilities to service their broad range of clientele. From solid-state drives (SSDs), flash drives and smartphones to full-blown multi-disk servers and encrypted drives, DriveSavers recovers it all and boasts the highest data recovery success rate in the industry. The R&D team is dedicated to analyzing new and emerging storage technology to provide solutions when devices fail. Special capabilities include the ability to provide disk images for legal cases from storage devices that are physically damaged or mechanically failed.

DriveSavers also implements the highest level of security protocols to protect data during analysis or recovery, giving customers the utmost confidence in security and confidentiality. “As a company that undergoes an annual SOC 2 Type II security audit, we abide by the compliance and regulatory requirements of HIPAA, FERPA, SOX, GLBA and others. This enables our corporate customers in the legal, financial and healthcare industries to outsource their data recovery, eDiscovery and digital forensic needs to us,” says Michael Hall, CISO at DriveSavers. “Because we have been handling confidential customer data since the day we opened our doors for business, we are far ahead of the curve on the practice of data security.”

The expanded eDiscovery and digital forensic services are the perfect complements to DriveSavers world leading data recovery services. Decades of experience and a state-of-the-art Certified ISO Class 5 Cleanroom enables the team at DriveSavers to specialize in the resurrection of physically damaged and mechanically failed drives.
In this way, they are able to provide forensically sound images for further investigation. DriveSavers successfully recovers over seven million files of lost data every day. Working extensively with law enforcement agencies, lawyers, corporate legal, IT and HR departments, DriveSavers provides legally defensible investigations and reports.

For years, DriveSavers has offered the highest level of data collection, processing, hosting and analytics for eDiscovery. They have regularly provided forensic images to other eDiscovery and digital forensic companies who have been unable to produce the results themselves due to an inaccessible failed device.

A 2013 case from the State of Texas serves as a good example. In this instance, the DriveSavers team successfully provided a digital image from a water-damaged iPhone. The forensically sound image ultimately led to a capital murder conviction. “If we had not been able to provide the forensic image, the outcome of the case would have been very different,” states Hall.

Next to legal fees, eDiscovery is reported to be the second biggest litigation expense and members of corporate counsel are under constant pressure to control litigation expenses. “We employ experienced legal counsel to help bridge the gap between the lawyers and IT departments,” says Bob Mehr, Senior Legal Services Advisor at DriveSavers. “We provide a custom scalable solution for eDiscovery or digital forensics where we look at each customer individually and base our solution on network, data storage and size of litigation. This helps to control costs,” says Mehr.

“It is of the utmost importance that electronic documents of all types receive proper handling throughout the process. The failure to properly preserve and produce electronically stored information (ESI) in litigation can result in serious consequences including court sanctions, loss of reputation and financial implications,” said Hall. With state-of-the-art lab space, advanced software and hardware technology, certified security, free consultations with staff and customized working solutions, DriveSavers is able to provide cutting-edge solutions for eDiscovery and digital forensic situations.

Company
DriveSavers Data Recovery

Headquarters
Novato, California

Management
Michael Hall, CISO & Director of Engineering and Bob Mehr, In-house Counsel

Description
Provides certified secure data recovery services to corporations, government organizations, businesses and consumers.